RETURN POLICY
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Conditions
If 30 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging.
Several types of products cannot be returned. Perishable goods such as fresh produce, flowers or magazines cannot be returned
To make a return, you must present us with an invoice or proof of purchase.
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Refunds
Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also notify you of our decision to approve or reject your refund request.
If your request is approved, then your refund will be processed, you will be refunded in full (excluding shipping costs) for the amount of your order. Several reimbursement methods are possible:
Purchase voucher valid for 1 year to be used on our site. We will email you the corresponding code and terms of use.
Credit automatically applied to your credit card or PayPal. You will thus see the transaction appear within a few days depending on the banking deadlines.
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Late or missing refunds
If you have not yet received your refund, please check your bank account again first.
Then contact the entity that issued your credit card, as there might be a delay before your refund is officially posted.
Then contact your bank. There is often a processing time required before a refund is posted.
If you've done all of this and you still have not received your refund yet, please contact us at contact@saveursdafrik.com.
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Sale items
Only regular priced items can be refunded. Unfortunately, sale items are not refundable.
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Trades
We only replace an item if it is defective or damaged. If in this case you want to exchange it for the same item, send us an e-mail to contact@saveursdafrik.com or contact us here .
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Shipping
To return a product, please e-mail us at contact@saveursdafrik.com or contact us here .
You will be responsible for paying your own shipping costs to return your item. Shipping costs are not refundable. If you receive a refund, the return shipping cost will be deducted from it.
Depending on where you live, the time it takes to receive your exchanged product may vary.
If you are shipping an item worth over $ 50, you should consider using a delivery service that allows you to track the shipment or purchase delivery insurance. We do not guarantee that we will receive your returned item.